RE:[sap-basis] Service Desk Message Error

Reply from guillaume_B on Dec 27 at 2:45 PM
Hi Robin,

I've maintained the Super Users, I have 4 in the system: SIDADM, DDIC, SAP* and Myuser.

I use the COSADM account to create the message, and in the test message to SAP, the reporter is "myaccount" and the sold-to-party is "sap support".

---------------Original Message---------------
From: Guillaume Blanchard
Sent: Tuesday, December 27, 2011 2:10 PM
Subject: Service Desk Message Error

Hi everyone,

I'm trying to send a test message for the SAP go live procedure for my SOLUTION MANAGER 7.1 on Windows 64/Oracle.

In service desk => create support message: I can manage to create the message but it doesn't seem to be sent to SAP.
What is the procedure once the message is created to send it to SAP? Cause when I select: "send message to SAP" I have the following error: The system could not find your SAP customer message system user"

Any ideas? Thanks.
 
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