RE:[development-projectmanagement] Store Lessons Learned Database

Reply from willmarpo on Jan 3 at 1:46 PM
That is simply Knowledge management. As Ken points out, Sharepoint may be a tool you can use. There are two other families you may want to try: document management tools and content management tools (CMS).
If we assume all the information you gather is in a document, you can simply use the document management system. Sharepoint is one that fits the bill, or you can also try OpenKM.

Any CMS may work too, and they are more flexible. A nice CMS (say Joomla, Plone or even LifeRay with some portlets) will allow you to enter content in many ways, say forums, blog posts, documents and even wikis. For lessons learned (say, our developers find something that needs to be shared to avoid reinventing the wheel), we use Wikis, Developer Journals and Solution Documents.

- Wikis: the team work on ideas writing directly to the wiki, if someone creates a procedure someone else has to follow, it is posted in a wiki page. Everybody knows that the wiki contains that information.

- Developer Journals are documents with notes a developer keeps while working. Any problem with a tool, what he tries to solve the problem and the final resolution is there. From instalation of servers to coding problems and api calling, all is there. Someone in another project that has to do something similar, can just read all the pain the first dev went through and the happy ending.

- A solution document is a simple case study with one problem (say, how to integrate a server authentication with active directory) and the steps to make it happen.

All those are added to the content system, which will provide backups, full text search, categorization, etc.

Hope this helps.

---------------Original Message---------------
From: JeremiahLandi
Sent: Tuesday, January 03, 2012 8:27 AM
Subject: Store Lessons Learned Database

I was tasked with creating a "Lessons Leaned" database for my company. I have "trolled" the internet for hours reading about "hot washes", "templates for success", and "how to get the feedback". I have all this great information gathered about how to "fix" projects but I do not know how to store the information, when I get it, in an easily searchable and usable method.

Does anyone have any comments on what might work or not?
 
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